Sony Financial Group Inc.
Our initiatives to prevent and detect fraud at an early stage progress update (as of end-August 2026)
Continuing customer verification for approximately 2.8 million customers. As of end-August 2026, about 21.9 million yen in cash-related fraud involving sales staff, and a total of about 56.4 million yen in related improper monetary exchanges have been identified. The exclusive agency arrangement will be terminated. Full verification expected by end of November 2026, with the next report planned for mid-December.
Key Figures
- Approximately 2.8 million customers received verification
- Approximately 2.71 million customers handled by sales staff
- Total confirmed cases of financial misconduct/fraud approximately 56.4 million yen
AI要約
Current status and root-cause analysis
Sony Life continues its measures announced in April and May 2026 regarding fraud cases and is conducting customer verifications targeting approximately 2.8 million customers. The disclosed case involves two sales staff-related cash embezzlement incidents and related improper monetary exchanges. The exclusive agency arrangement has been terminated, and as a preventive measure, direct contact between head office and customers will be strengthened, with explicit authority and digital procedures being promoted. We have received an inspection notification from the Financial Services Agency and will proceed with investigations and corrective actions.
Future progress and disclosure plan
The completion of customer verifications is expected by the end of November 2026, with the status of anti-recurrence measures and customer responses to be disclosed in mid-December. We will continue to use multiple communication channels to urge and verify. In addition, we will promote explicit authority and the introduction of digital procedures, strengthening the head-office contact function from enrollment to post-enrollment.
Sony Life Insurance Co., Ltd.
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