CHANGE Holdings,Inc.
Notice Regarding External Leakage of Personal Information Due to Unauthorized Access at Our Consolidated Subsidiary (6th Report)
Following an external leakage of personal information due to unauthorized access at consolidated subsidiary Trust Bank, donations acceptance via the app version has resumed. Investigation and recurrence-prevention measures will continue. Impact on the fiscal year ending March 2027 is under review; additional disclosures are expected if necessary.
Key Figures
- Affected Service: Furusato Choice
- Number of Cases: 4,454,097 cases
- Impact Timing: Resumed from 2026-11-09 15:00
- Affected Information Items: Name, email address, address, telephone number, hashed password, estimated donation deduction amount
- Additional Information: Partial credit card information (last 4 digits, cardholder name, expiration date) for 2 people
AI要約
Overview of the Incident and Current Status
An external leakage of personal information occurred due to unauthorized access affecting "Furusato Choice," operated by consolidated subsidiary Trust Bank. We suspended part of the service to perform verification and implement recurrence-prevention measures. Donations acceptance via the "Furusato Choice" app resumed from 2026-11-09 15:00, and donations can now be accepted via both the web and app versions. We will continue the investigation, implement recurrence-prevention measures, and promptly disclose any additional information as it becomes available.
Financial Impact and Future Outlook
The impact of this incident on consolidated results for the fiscal year ending March 2027 is under examination; we will promptly notify stakeholders if disclosure is required. The external leakage affects approximately 4,450,000 cases, and the personal information items include names, email addresses, addresses, telephone numbers, hashed passwords on My Page, and estimated donation deduction amounts. In five donor cases, additional information such as partial credit card data (last 4 digits, cardholder name, and expiration date) may be included.
CHANGE Holdings,Inc.
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