CHANGE Holdings,Inc.
November 5, 2026 Notice | Notification Regarding External Leakage of Personal Information Due to Unauthorized Access at Our Consolidated Subsidiary (5th Report)
The company disclosed a personal information leakage caused by unauthorized access at a consolidated subsidiary. The web version donation acceptance will resume from November 6 at 12:00. Investigations and recurrence-prevention measures will continue. The impact on the fiscal year ending March 2027 is under review; additional disclosures are planned.
Key Figures
- Number of cases: 4,454,097 cases
- Affected information items: Full name, email address, postal address, phone number, hashed password, estimated donation deduction amount
- Excluded information: Specific monetary impact unknown, impact on fiscal year ending March 2027 under review
AI要約
Incident and Response Policy
Following unauthorized access to consolidated subsidiary TrustBank that resulted in leakage of personal information, the company resumed donation acceptance on the web version of "Furusato Choice". Donation management system operations and donation application/payment linkages on partner sites have been resumed, and the app version will be resumed after preparations are complete. The scope of impact and recurrence prevention measures will be continuously investigated in cooperation with external experts, and CHANGE Holdings,Inc. will work with TrustBank to implement appropriate responses.
Outlook and Information Disclosure
The impact of this matter on consolidated results for the fiscal year ending March 2027 is currently being examined. New facts will be disclosed promptly as they are confirmed. Individual notifications to donors will continue, and enhancements to recurrence prevention measures and strengthened system monitoring will be continued.
CHANGE Holdings,Inc.
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