Adventure, Inc.
Apology and Notice Regarding Customer Information Leakage Due to Unauthorized Access
Due to unauthorized access to skyticket, approximately 14,640,000 pieces of personal information may have been leaked. Passport numbers were not leaked, and storage of payment information has been stopped. Future responses and measures to prevent recurrence are declared. The impact on business results is currently being examined.
Key Figures
- Affected customers: approx. 14,640,000 pieces (of which approx. 4,130,000 include passwords)
- Unauthorized access to operational management system: 17,780 cases (including duplicates)
- Viewed reservation information: approx. 12,000 cases
AI要約
Overview of the Incident and Response
This incident involved three instances of unauthorized access that resulted in or posed the risk of personal information being leaked. The affected data include approximately 14,640,000 records (of which approximately 4,130,000 include member passwords), 17,780 records, and about 12,000 reservation records. It has been confirmed that credit card numbers and passport images were not stored or leaked. In addition, payments using stored credit cards have been suspended, vulnerability countermeasures have been implemented, and a report has been made to the Personal Information Protection Commission. Investigations will continue.
Impact on Customers and Future Measures
We recommend changing passwords, checking reservation histories, and being vigilant against suspicious contacts to prevent secondary damage. Customers are instructed not to follow password request links from sources other than official channels. We will promptly disclose any newly discovered facts.
Adventure, Inc.
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