Capcom Co., Ltd.
Apology and Notice Regarding Customer Information Leakage due to Unauthorized Access (Second Report)
Password changes were confirmed for 196 CAPCOM ID accounts due to unauthorized access. Personal information was leaked in 19 cases; credit card information was not affected. Monitoring and recurrence prevention measures will continue, and affected customers will be contacted individually.
Key Figures
- Number of accounts targeted by unauthorized access: 196 accounts (of which 19 cases involved information leakage)
- Leaked information: Full name, name (kana), telephone number, postal code, address, gender, date of birth, purchase history, inquiry history, member address book
- Period / Date: Published as the second report; progress of contact: customers will be notified going forward
AI要約
Overview and Scope of the Incident
As the second report following the apology and notice published on October 22, 2026 regarding unauthorized access and customer information leakage, we report that some CAPCOM ID member information was exposed externally. Passwords were illicitly changed for 196 accounts, and among those, personal information was confirmed to have been leaked via My Page for 19 accounts. Credit card information was not subject to leakage.
Future Measures and Customer Support
Although the investigation into the scope of impact has been completed, monitoring of CAPCOM ID and related services will continue. We will steadily implement recurrence prevention measures and strengthen our information security framework. Affected customers will be contacted individually in sequence.
Capcom Co., Ltd.
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