Supplementary Materials on the Fiscal Year Ending February 2026 (Fiscal Year 2025) Financial Summary and Medium-Term Management Plan (March 2025 – February 2026)

Performance Overview

In the fiscal year ending February 2026 (Fiscal Year 2025), the company achieved growth in revenue to 145.8 billion yen (YoY +1.5%), gross profit to 27.5 billion yen (YoY +8.3%), operating income to 12.7 billion yen (YoY +9.2%), and net income attributable to owners of parent to 8.2 billion yen (YoY +2.2%). The increase in operating income was driven by profit contributions from partial sales of content businesses, improvements in various revenue streams, and reductions in selling, general and administrative expenses. By segment, the CRM business remains the core, with Smart Contact Center operations increasing by 1.71 billion yen compared to the previous year, supported by growth in telecommunications carrier and public sector projects. Smart Business Support operations also grew by 650 million yen due to an increase in back-office operations.

Financial Position and Investment Plans

As of the end of February 2025, total assets stood at 169.8 billion yen, a decrease of 4.59 billion yen year-over-year, while the equity ratio improved from 40.2% to 43.5%. Net interest-bearing debt decreased from 47.06 billion yen to 41.55 billion yen, enhancing financial soundness. The three-year investment plan under the Medium-Term Management Plan 2025 totals over 15 billion yen, but investment for fiscal 2025 was limited to 2.31 billion yen, with M&A and other business investments remaining below expectations. Capital expenditures focus on facilities, AI/DX-related projects, and human resource investments.