Polaris Holdings Co., Ltd.
[Polaris Holdings] Damage from Unauthorized Access to Booking.com and Response Status | May 2026
A loss of approximately 9 million yen occurred due to unauthorized access to Booking.com. Early response prevented unauthorized remittances, and the impact is expected to be minor.
Key Figures
- Loss amount: approximately 9 million yen
- Investigation start date: May 23, 2026
- Response measures: password change, access log investigation, consultation with relevant authorities
AI要約
Performance Overview
Polaris Holdings detected unauthorized third-party access to Booking.com’s group account on May 23, 2026, and initiated an investigation. As a result of the investigation, payment account information for several hotels was illegally altered, causing a loss of about 9 million yen at one hotel. Unauthorized remittances were prevented at other hotels, so the impact is expected to be limited. The cause is under investigation, and no credit card information leaks have been confirmed.
Future Response and Outlook
The company is changing passwords for all hotel Booking.com accounts and investigating access logs, while consulting with relevant authorities. Impact on business performance is expected to be minor at this stage, but additional information will be disclosed depending on the investigation results. We sincerely apologize for any inconvenience and concern caused to customers and stakeholders.
Polaris Holdings Inc.
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