Treasure Factory Co.,LTD.
Notice Regarding Customer Information Leakage as of August 28, 2026
Customer information of 136,464 people was leaked due to unauthorized access of a consolidated subsidiary. Credit card information and login passwords were not included, and the likely cause is lack of two-factor authentication. Currently implementing countermeasures and recurrence prevention measures. Impact on earnings is undetermined and under review.
Key Figures
- Number of affected customers: 136,464 people
- Affected including address information: 109,311 people
- As of now, confirmed unauthorized use: None (current)
AI要約
Overview of the incident
An unauthorized access incident occurred on the e-commerce site operated by the consolidated subsidiary Kindold. On August 22, 2026, unauthorized access was confirmed, and changes to email addresses were detected that night, with two bulk exports of customer information executed on August 23. The total affected individuals amount to 136,464 (including 109,311 with address information). Credit card information and login passwords for the e-commerce site are not included.
Prevention and response
Deleted the staff account that was accessed fraudulently, checked for suspicious access by all staff, mandated two-factor authentication, and requested additional investigation from the operating company. Reported to the Personal Information Protection Commission. Going forward, strengthen phishing countermeasures, review education and access privileges, and enhance monitoring. Group-wide security inspections are also planned.
Treasure Factory Co.,LTD.
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