Additional facts from the consolidated subsidiary Trust Bank concerning personal information leakage due to unauthorized access have been disclosed. The number of affected records remains the same as previously reported at 4,454,097 records, but additional information leakage affecting 5 donors has been identified. Newly identified items include parts of credit card information and partial deletion of addresses. Future impacts are under review, and any additional facts will be promptly disclosed.<\/p>\n","protected":false},"comment_status":"open","ping_status":"closed","template":"","meta":{"Ticker":"","DATE":"","longName":"","company_name_ja":"","fullTimeEmployees":0,"address":"","phone":"","website":"","industry":"","sector":"","regularMarketPrice":0,"financialCurrency":"","marketCap":0,"fiftyTwoWeekLow":0,"fiftyTwoWeekHigh":0,"epsTrailingTwelveMonths":0,"epsForward":0,"bookValue":0,"totalRevenue":0,"OperatingIncome":0,"operatingMargins":0,"NetIncome":0,"profitMargins":0,"ebitda":0,"trailingPE":0,"forwardPE":0,"priceToBook":0,"returnOnEquity":0,"recommendationMean":0,"recommendationKey":"","targetMeanPrice":0,"numberOfAnalystOpinions":0,"analyst_earnings_data":"","dividendRate":0,"dividendYield":0,"payoutRatio":0,"totalEsg":0,"environmentScore":0,"socialScore":0,"governanceScore":0,"title":"","providerPublishTime":"","link":"","longBusinessSummary":"","longBusinessSummary_ja":"","quarterly_revenue":0,"quarterly_net_income":0,"quarterly_operating_profit":0,"enterprise_value":0,"price_fetched_at":"","company_officer_1_name":"","company_officer_1_title":"","company_officer_2_name":"","company_officer_2_title":"","company_officer_3_name":"","company_officer_3_title":"","company_officer_4_name":"","company_officer_4_title":"","company_officer_5_name":"","company_officer_5_title":"","company_officers_update_time":"","get_dividend_history_year1":0,"get_dividend_history_year2":0,"get_dividend_history_year3":0,"get_dividend_history_year4":0,"get_dividend_history_year5":0,"get_dividend_history_year6":0,"get_dividend_history_year7":0,"get_dividend_history_year8":0,"get_dividend_history_year9":0,"get_dividend_history_year10":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"jir_stock_code":"3962","jir_company_name":"CHANGE Holdings,Inc.","jir_importance":"\u2605\u2605\u2605\u2606\u2606","jir_publication_date":"2026-10-23","jir_source_link":"https:\/\/japanir.jp\/wp-content\/uploads\/2026\/10\/3962-20261023-01.pdf","jir_short_summary":"Additional facts from the consolidated subsidiary Trust Bank concerning personal information leakage due to unauthorized access have been disclosed. The number of affected records remains the same as previously reported at 4,454,097 records, but additional information leakage affecting 5 donors has been identified. Newly identified items include parts of credit card information and partial deletion of addresses. Future impacts are under review, and any additional facts will be promptly disclosed.","jir_summary":"### Overview\nAdditional investigation results have been disclosed regarding the personal information leakage due to unauthorized access affecting the service \"Furusato Choice\" operated by our consolidated subsidiary Trust Bank. The 4,454,097 affected members are the same as previously disclosed; however, for 5 of them it has been newly confirmed that point history, donation history, parts of credit card information, date of birth, delivery destination, and partial deletion of address were involved.\n\n### Future Response and Impact\nTrust Bank will continue the investigation in cooperation with external experts and endeavor to prevent recurrence and restore trust. If new facts are identified during the investigation, they will be promptly disclosed. The impact of this matter on the consolidated results for the fiscal year ending March 2027 is currently being examined.","jir_financial_highlights":"Number of affected records: 4,454,097 records (Same as previously announced)\nAdditional information items confirmed leaked externally: Point history, donation history, credit card information, date of birth, delivery destination, partial deletion of address (Newly added)\nNumber of affected donors: 5 people (Same as previously announced)","jir_category":"","jir_hashtags":"#CHANGEHoldingsIR, #PersonalInformationLeak, #DisclosureUpdate","jir_key_figures":"Number of affected records: 4,454,097 records\nAdditional items: Point history, donation history, credit card information (last 4 digits, cardholder name, expiration date), date of birth, delivery destination, partial deletion of address\nAffected donors: 5 people","jir_meta_title":"CHANGE Holdings,Inc. Announces Additional Findings on Personal Information Leak Due to Unauthorized Access | October 2026","jir_meta_description":"CHANGE Holdings,Inc. discloses additional investigation results regarding a personal information leak at its subsidiary caused by unauthorized access. The number of affected records is 4,454,097, with new information leakage identified for 5 individuals. Ongoing review of response measures and impacts on earnings.","jir_og_title":"CHANGE Holdings,Inc. Announces Additional Findings on Unauthorized Access Personal Information Leak","jir_og_description":"Additional information published regarding personal information leakage due to unauthorized access at a consolidated subsidiary. The number of affected records remains unchanged, with additional leakage confirmed for 5 individuals. Responses and impacts are under review.","jir_og_image_url":"\/assets\/og\/company-general_ir.jpg","jir_chart_data_collection":"[]","ir_related_company":16936,"ir_release_date":"","ir_type":"","ir_is_new":false,"ir_document_url":"","jir_ir_type":"disclosure_update","footnotes":""},"sector":[],"importance":[],"class_list":["post-134058","ir_release","type-ir_release","status-publish","hentry"],"yoast_head":"\n