An unauthorized access incident occurred at Trust Bank, a consolidated subsidiary operating the “Furusato Choice” service, resulting in leakage of personal information for 4,454,097 members. Service has been suspended and security measures are being strengthened. Scope of impact and recurrence prevention measures are under investigation; further disclosures will be made. Alerts to donors and remediation measures are being implemented.<\/p>\n","protected":false},"comment_status":"open","ping_status":"closed","template":"","meta":{"Ticker":"","DATE":"","longName":"","company_name_ja":"","fullTimeEmployees":0,"address":"","phone":"","website":"","industry":"","sector":"","regularMarketPrice":0,"financialCurrency":"","marketCap":0,"fiftyTwoWeekLow":0,"fiftyTwoWeekHigh":0,"epsTrailingTwelveMonths":0,"epsForward":0,"bookValue":0,"totalRevenue":0,"OperatingIncome":0,"operatingMargins":0,"NetIncome":0,"profitMargins":0,"ebitda":0,"trailingPE":0,"forwardPE":0,"priceToBook":0,"returnOnEquity":0,"recommendationMean":0,"recommendationKey":"","targetMeanPrice":0,"numberOfAnalystOpinions":0,"analyst_earnings_data":"","dividendRate":0,"dividendYield":0,"payoutRatio":0,"totalEsg":0,"environmentScore":0,"socialScore":0,"governanceScore":0,"title":"","providerPublishTime":"","link":"","longBusinessSummary":"","longBusinessSummary_ja":"","quarterly_revenue":0,"quarterly_net_income":0,"quarterly_operating_profit":0,"enterprise_value":0,"price_fetched_at":"","company_officer_1_name":"","company_officer_1_title":"","company_officer_2_name":"","company_officer_2_title":"","company_officer_3_name":"","company_officer_3_title":"","company_officer_4_name":"","company_officer_4_title":"","company_officer_5_name":"","company_officer_5_title":"","company_officers_update_time":"","get_dividend_history_year1":0,"get_dividend_history_year2":0,"get_dividend_history_year3":0,"get_dividend_history_year4":0,"get_dividend_history_year5":0,"get_dividend_history_year6":0,"get_dividend_history_year7":0,"get_dividend_history_year8":0,"get_dividend_history_year9":0,"get_dividend_history_year10":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"jir_stock_code":"3962","jir_company_name":"CHANGE Holdings,Inc.","jir_importance":"\u2605\u2605\u2605\u2606\u2606","jir_publication_date":"2026-10-20","jir_source_link":"https:\/\/japanir.jp\/wp-content\/uploads\/2026\/10\/3962-20261020-01.pdf","jir_short_summary":"An unauthorized access incident occurred at Trust Bank, a consolidated subsidiary operating the \"Furusato Choice\" service, resulting in leakage of personal information for 4,454,097 members. Service has been suspended and security measures are being strengthened. Scope of impact and recurrence prevention measures are under investigation; further disclosures will be made. Alerts to donors and remediation measures are being implemented.","jir_summary":"### Overview of the Incident and Response\nUnauthorized access to \"Furusato Choice,\" operated by Trust Bank, a consolidated subsidiary, was confirmed on October 17, 2026, and related services were suspended at 15:50 on the same day. The cause and scope of impact are currently being investigated together with external experts. The date for service resumption is TBD. The affected data are member information; names, email addresses, addresses, phone numbers, hashed passwords, and estimated donation deduction amounts may have been leaked.\n\n### Scope of Impact and Future Actions\nThe number and items of leaked information are limited to those confirmed at this time and may change as the investigation proceeds. Trust Bank will decide on service resumption after confirming safety. The company will continue reporting to the Personal Information Protection Commission, cooperating with relevant authorities' investigations, and appropriately implementing notifications to affected individuals and recurrence prevention measures. Alerts to donors and helpdesk support will also continue.","jir_financial_highlights":"Number of Records Leaked: 4,454,097 records (Unknown)\nAffected Service: Furusato Choice member information (Unknown)","jir_category":"","jir_hashtags":"#CHANGEHoldingsInc, #Disclosure, #PersonalInformationLeak","jir_key_figures":"Number of Records Leaked: 4,454,097 records\nAffected Service: Furusato Choice member information\nInformation Items: name, email address, address, phone number, hashed password, estimated donation deduction amount","jir_meta_title":"CHANGE Holdings,Inc. - Notice of Personal Information Leakage at Consolidated Subsidiary\uff5c2026-10-20","jir_meta_description":"An unauthorized access at Trust Bank, a consolidated subsidiary of CHANGE Holdings,Inc., resulted in leakage of Furusato Choice member information. The scope and prevention measures are under investigation. Guidance on donor support and future disclosures are provided.","jir_og_title":"CHANGE Holdings,Inc.\uff5cNotice of Personal Information Leakage at Consolidated Subsidiary","jir_og_description":"Announcement of personal information leakage due to unauthorized access at consolidated subsidiary Trust Bank. Investigation is ongoing and security and recurrence prevention measures are being strengthened. Please refer to IR information for details.","jir_og_image_url":"\/assets\/og\/company-general_ir.jpg","jir_chart_data_collection":"[]","ir_related_company":16936,"ir_release_date":"","ir_type":"","ir_is_new":false,"ir_document_url":"","jir_ir_type":"disclosure_update","footnotes":""},"sector":[],"importance":[],"class_list":["post-133001","ir_release","type-ir_release","status-publish","hentry"],"yoast_head":"\n